Service contract

We offer the right service so that BeeCollect products can be optimally used in combination with the collection management system MuseumPlus Classic from zetcom. For the different needs of different customer groups, we have developed a modular service concept that gives all customers exactly the support they really need.

To ensure our customers that they always get the best solution for all application situations quickly and reliably, we offer our BeeCollect service contract.

The BeeCollect service contract provides you with user support and regular updates for licensed BeeCollect products, such as: BeeCollect Media or BeeCollect Sync. The amount of the service fee depends on the number of licensed BeeCollect products. You also obtain access to all BeeCollect Toolbox Pro features, as well as user support and regular updates for the Basic and Pro version of the BeeCollect Toolbox.

As an additional, optional component of the BeeCollect service contract, we also offer comprehensive user support for the program MuseumPlus Classic from zetcom. Besides answering user queries, the support for MuseumPlus Classic also includes active help with the preparation of reports and the accomplishment of common administrative routine tasks, such as creating new users. The amount of the service fee for the optional MuseumPlus support depends on the number of existing MuseumPlus licenses.

As a special thank you, all customers who subscribe to a BeeCollect service contract receive reduced terms for our on-site service. This can be used for e.g. interactive creation of reports, trainings or workshops.

The details of the conditions as well as the full text of our BeeCollect service contract are available on request.

Support

How to reach our support team

Our support team is available by phone or e-mail between 9 am and 5 pm (CET) on weekdays.

 

For all questions concerning the application of BeeCollect and MuseumPlus Classic, our knowledge base is also available on this website around the clock.

Highlights

The most important arguments for the BeeCollect service contract:

  • favorable conditions
  • modular service concept
  • integrated support for BeeCollect and MuseumPlus Classic 

Nächste Schritte

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